CONDITIONS GENERALES DE VENTE

GENERAL CONDITIONS OF SALE – MAISON GROLEAU - GUEST ROOMS and OPTIONS

Preamble :

The reservation of a room implies the acceptance of the General Conditions set out below in their entirety by the customer.

Article 1 - Duration of stay

The customer reserving accommodation with the owner, for a fixed period, may not under any circumstances claim any right to remain in the premises.

Article 2 - Room prices

1)The prices indicated on the "Rates" page of the website are the only contractual rates. They include all taxes (the owner is not subject to VAT, Art 261.D4 of the CGI)

2) The prices indicated are prices per room, per night, breakfast included, tourist tax extra.

3) The prices indicated are differentiated according to whether the room is occupied by one or two people.

4) The prices indicated do not include any additional services.

Article 3 - Reservation and Conclusion of the contract

The reservation becomes effective when the customer has sent the owner a deposit of 50% of the total amount of the price of the stay.

Article 4 - Absence of withdrawal

For reservations made by mail, telephone or internet, the tenant does not benefit from the withdrawal period, in accordance with article L121-21-8 of the consumer code relating in particular to the provision of accommodation services provided. on a date or according to a determined periodicity.

Article 5 - Cancellation insurance

The owner draws the customer's attention to the fact that no cancellation insurance is included in his prices. It is therefore strongly recommended to subscribe to one.

Article 6 - Cancellation and Modification of the stay by the customer

Any modification of the reservation, of the date, of the room, is only possible after the agreement of the owner and may possibly incur additional costs, and will be made according to availability on the date of the modification.

Any cancellation must be notified by letter, fax or telegram (or e-mail) addressed to the owner.

The customer is informed of the special conditions in the event of cancellation of the reservation before the start of the stay:

If the cancellation occurs more than 48 hours before the arrival date, the deposit paid on booking will be refunded in full to the customer;
If the cancellation occurs less than 48 hours before the date of arrival, the deposit paid upon reservation will remain with the owner.
If the customer does not appear before 8 p.m. on the day scheduled for the start of the stay, this contract becomes void and the owner may dispose of his guest rooms. The deposit remains with the owner who reserves the right to claim the balance of the price of accommodation.
In the event of a shortened stay, the price corresponding to the cost of accommodation remains fully acquired by the owner. Unused additional services will be refunded.

Article 7 - Cancellation by the owner

When before the start of the stay, the owner cancels this stay, he must inform the client by registered letter with acknowledgment of receipt or telegram (or email).

The customer, without prejudice to recourse for compensation for any damage suffered, will be immediately reimbursed for the sums paid. 

Article 8 – Table d'hôtes and options

The reservation of the table d'hôtes must be made at least 48 hours in advance.
We offer a unique, surprise menu, made according to our inspirations and the seasons.
Allergies, special diets, intolerances etc. must be indicated to the host when booking the table d'hôtes or at the latest 48 hours before the service. Any request occurring after this time cannot be processed.

If the cancellation of the options occurs more than 48 hours before the arrival date, the deposit paid on booking will be refunded in full to the customer;

If the cancellation of the options occurs less than 48 hours before the date of arrival, the deposit paid upon reservation will remain with the owner.
If the customer does not show up 4 hours before the start of the service, the entire service remains due.

Article 9 - Change of rooms

It is possible that the owner, for service or security reasons, has to modify the room initially reserved by the customer. In this case the change will always be for a room of the same capacity and offering the same level of service.

Article 10 - Arrival

The customer must arrive on the day specified when booking, no earlier than 5:00 p.m. (time of availability of rooms and handing over of keys) and no later than 9:00 p.m.

The customer will imperatively warn by telephone if, by force of circumstance, he is forced to arrive after this time slot.

As far as possible, it is requested not to plan arrivals after 9:30 p.m.

Article 11 – Departure

Check-out time is 10:30 a.m. at the latest.

Article 12 - Payment of the balance

The balance of the stay, and all additional services (optional, meals, drinks, etc.) are to be paid at the end of the stay. The non-dispute, written, within 24 hours of the service provided (room, meal, drink, massages, etc.), requires full payment at the displayed price.

Article 13 - Tourist tax

The tourist tax is a local tax that the customer must pay to the owner who then transfers it to the Public Treasury.

Article 14 – Capacity

This contract is established for a specific number of people. If the number of customers exceeds this number, the owner is able to refuse the additional customers.

This refusal can in no way be considered as a modification or breach of the contract at the initiative of the owner, so that in the event of the departure of a number of customers greater than those refused, no refund can be considered.

Article 15 – Degradation and Disappearance

The customer undertakes to return the rooms in perfect condition at the end of the stay and to systematically declare – and to assume financially – any damage for which he is responsible.

The rooms having been decorated and furnished with passion by the owner, it is requested to respect the objects made available. Any disappearance of an undeclared object will be invoiced to the customer afterwards, at its replacement value.

Article 16 - Animals

Animals are not allowed. In case of departure of a customer motivated by the refusal of his animal, no refund can be considered.

Article 17 - Responsibilities

The owner declines all responsibility in the event of theft or bodily injury occurring in the property. Valuables (jewellery, multimedia devices, various means of payment, etc.) must not be left in the rooms or in parked vehicles, the owner declining all responsibility in the event of the disappearance of these objects.

Any trade is strictly prohibited within the establishment.

The photographs presented on our booking platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service.

The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

Article 18 - Use of premises

The reservation of a room implies the acceptance of the rules of procedure. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any refund if a regulation has already been been carried out.

The rooms made available to customers are verified, functional and in good condition. Customers are invited to report any breach immediately to reception.

The customer must respect the peaceful character of the premises and make use of it in accordance with their destination.

Noise, even during the day, is prohibited.

To respect the rest of others, be careful not to slam the doors or make too much noise, especially between 10:00 p.m. and 8:00 a.m.

The house being non-smoking, the customer agrees to respect this instruction inside the house, during his stay. Any breach of this obligation may result in his expulsion and the breach of the contract without any compensation being due to him.

The care given to the decoration, and more particularly the objects which are presented there, does not allow us to welcome children between 0 and 16 years old.

Customers' attention is drawn to the fact that minors moving on the property are placed under the sole and entire responsibility of their parents or persons having authority over them.

Article 19 - Modification of the conditions of sale

These conditions of sale are subject to change at any time and without notice. Acceptance and compliance with these conditions of sale are deemed acquired as soon as the deposit is paid.

Article 20 - Data Protection Act

In accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, the customer has the right to access and rectify data concerning him. The owner agrees not to transmit in any case the information that the customer has communicated to other companies or organizations for advertising purposes.

Article 21 - Gift Card

As digital gift cards are personalized products, they constitute an exception to the statutory 14-day right of withdrawal which applies for common goods. Exceptions to the right of withdrawal are mentioned in article L221-28 consumer code. Personalized products are mentioned in article L221-28-3°.
E-gift cards cannot therefore give rise to any exchange, nor to any refund (total or partial) or to the exercise of a right of withdrawal, which the Customer acknowledges and accepts by expressly waiving his right of withdrawal. when validating the order.